Handmade embroidery Abaya

Return Policy of Almas Hub Fashion
6-Day Return Guarantee
At Almas Hub Fashion, we prioritize your satisfaction. If you're not entirely happy with your purchase, our 6-day return policy is here to ensure a smooth and hassle-free experience.

Return Eligibility:
Time Frame:
Products must be returned within 6 days of the purchase date.
Condition of Items:
Returns are accepted if the product is in its original condition, unused, and with all tags and packaging intact.
Reason for Return:
Eligible for return if there are issues related to damage, size discrepancies, or quality concerns.
Return Process:
Initiating a Return:
Contact our customer service team within the 6-day period to start the return process

Shipping Returns:
For your first order, return shipping is free, even if you just change your mind.
For subsequent orders, a nominal shipping fee of AED 12 will apply for returns.
Refund Process:
Once we receive and inspect the returned item, we will process your refund.
Refunds will be issued to the original method of payment.
Special Provisions for COD Orders:
COD Refunds:
In case of returns for orders placed using Cash on Delivery (COD), the refund amount will be credited to your Almas Hub Fashion Wallet.
The credited amount in your Almas Hub Fashion Wallet can be used for future purchases on our platform.
Special Notes:
Non-Returnable Items: Certain items like worn or washed clothing, products with removed tags, and items marked as non-refundable cannot be returned.
Return Address Caution: Do not send the item back to the sender's address. Use the provided return label and instructions from our customer service.
Customer Service Contact:
For any questions about making a return, or if you need assistance with the process, please reach out to our dedicated customer service team. We're here to help make your shopping experience with Almas Hub Fashion as enjoyable as possible!

Most items are custom/pre-order and made to your exact measurements unless otherwise specified by the designer or boutique. In the comment box, you can either add existing item measurements , your body measurements, or select a standard size based on your height and overall body size.Click here to view our size guide